Over the coming months, we will be increasing the functionality of our online services. This will allow patients to be able to make requests via our website for services such as Medication Requests and Queries, Reviewing Test results,  and Requesting GP letters.

These will be introduced on a phased basis to allow both our staff and our patients to become accustomed to the new services.

We have started by making FIT notes (previously know as a sicknote ) available to request online. FIT Notes are also sometimes called Doctors notes or Medical certificates. More information on FIT Notes can be found here

To request a FIT note, please click here to complete the online request.

Please note that FIT note requests will be completed within 5 working days so please do not call the surgery for any updates during this period.

We are excited to inform you that we have upgraded our telephones to a new cloud-based system.

Patients will benefit from several new features including:

• Patient Callback, which allows the patient to hang up, save their place in the queue and automatically receive a call back from a receptionist when they reach first position. This saves patients both time and money by shortening the call.
• The telephone number you are calling from will automatically retrieve the relevant patient record linked to that number, which will speed up the care process.
• Better quality lines for clearer conversations.
• Call recording of all calls, for staff training and development.

Our staff have received full training however, we would ask patients to be patient while we transition to the new system.

Importantly, our telephone number has not changed.

We hope and expect patients will experience a more efficient and user-friendly service.

We are sad to say that Dr Attah who is one of the partners at the surgery will be leaving us at the end of December. We want to express our sincere gratitude for the care and dedication she has provided to our patients over the years and whilst we we are sad to see her go, we wish her the very best with her future endeavours.

We understand that continuity of care is crucial, and  we are in the process of recruiting a new GP to ensure a smooth transition for all Dr Attah’s patients.  We will let these patients know of their new GP in due course.

COVID & Flu Vaccines

Please see the website below which has been made by our colleagues in Dorset, Hampshire and the Isle of Wight and contains lots of useful information regarding Children’s Health.

Home :: Healthier Together (what0-18.nhs.uk)

We are experiencing an increase in the number of patients that are turning up at the surgery to see a GP for on the day treatment without having made an appointment.

Please be advised that all patients requiring on the day care need to ring the practice in the first instance. We will then take some details regarding the nature of your enquiry and you will then be placed on the list to receive a phonecall back from the clinician best suited to assist you. If after speaking to you the clinician feels you need to be seen face to face, they will then make this appointment for you.

Thank you for your understanding.

We have just created a new Facebook Page which we will use to keep patients informed of important information and health campaigns. Please click the link below to like and follow.

https://www.facebook.com/Widcombesurgery