Over the coming months, we will be increasing the functionality of our online services. This will allow patients to be able to make requests via our website for services such as Medication Requests and Queries, Reviewing Test results,  and Requesting GP letters.

These will be introduced on a phased basis to allow both our staff and our patients to become accustomed to the new services.

We have started by making FIT notes (previously know as a sicknote ) available to request online. FIT Notes are also sometimes called Doctors notes or Medical certificates. More information on FIT Notes can be found here

To request a FIT note, please click here to complete the online request.

Please note that FIT note requests will be completed within 5 working days so please do not call the surgery for any updates during this period.

We are excited to inform you that we have upgraded our telephones to a new cloud-based system.

Patients will benefit from several new features including:

• Patient Callback, which allows the patient to hang up, save their place in the queue and automatically receive a call back from a receptionist when they reach first position. This saves patients both time and money by shortening the call.
• The telephone number you are calling from will automatically retrieve the relevant patient record linked to that number, which will speed up the care process.
• Better quality lines for clearer conversations.
• Call recording of all calls, for staff training and development.

Our staff have received full training however, we would ask patients to be patient while we transition to the new system.

Importantly, our telephone number has not changed.

We hope and expect patients will experience a more efficient and user-friendly service.