We are excited to inform you that we have upgraded our telephones to a new cloud-based system.
Patients will benefit from several new features including:
• Patient Callback, which allows the patient to hang up, save their place in the queue and automatically receive a call back from a receptionist when they reach first position. This saves patients both time and money by shortening the call.
• The telephone number you are calling from will automatically retrieve the relevant patient record linked to that number, which will speed up the care process.
• Better quality lines for clearer conversations.
• Call recording of all calls, for staff training and development.
Our staff have received full training however, we would ask patients to be patient while we transition to the new system.
Importantly, our telephone number has not changed.
We hope and expect patients will experience a more efficient and user-friendly service.
